At Dr Nature’s Homeopathy, we are committed to providing high-quality homeopathic consultation and healthcare services. Due to the nature of medical services and personalized treatments, our return and refund policy is outlined below.
1. Consultation Services
- All fees paid for in-clinic consultation, teleconsultation, or video consultation are non-refundable.
- Once a consultation has been completed, no refund will be issued under any circumstances.
- If a consultation is missed by the patient, it will not be eligible for a refund.
2. Appointment Cancellation & Rescheduling
- Patients can request to reschedule their appointment by informing us at least 24 hours in advance.
- In case of emergency, our team will try to accommodate rescheduling requests subject to availability.
- No refund will be provided for last-minute cancellations or no-shows.
3. Medicine & Treatment Packages
- Homeopathic medicines and treatment plans are customized as per individual diagnosis, hence non-returnable and non-refundable.
- Once medicines are dispensed or shipped, they cannot be returned or exchanged.
4. Damaged or Incorrect Medicines
- If you receive damaged, defective, or incorrect medicines, please inform us within 48 hours of delivery.
- After verification, we will arrange for a replacement at no additional cost.
- Refunds in such cases will be processed only if replacement is not possible.
5. Refund Eligibility (Special Cases)
Refunds may only be considered in the following situations:
- Duplicate payment made by mistake
- Payment deducted but appointment not confirmed
- Service not delivered due to technical issues from our side
Approved refunds will be processed within 7–10 working days to the original payment method.
6. Treatment Results Disclaimer
- Homeopathy is a natural and individualized treatment system, and results may vary from person to person.
- We do not guarantee 100% results for every case; therefore, no refunds will be issued based on treatment outcomes.